Coordinating 400+ field technicians across three states requires precision, yet this home services provider was falling short. A lack of standardized processes and poor communication between office and field teams led to wasted trips, rework, and inconsistent customer experiences, costing the company $840K annually. Without clear service standards or effective leadership, the provider was losing both efficiency and customer trust.
ALLTIPLY worked with the company to rebuild its service delivery model. By introducing standardized processes and clear accountability systems, operations became more consistent. A new leadership framework empowered managers to guide their teams effectively, while structured training programs equipped both field and office staff with the tools to collaborate and meet service expectations.
The results were transformative. Field efficiency increased by 42%, customer satisfaction jumped by 56%, and revenue per technician rose by 34%, providing a solid foundation for continued growth and operational excellence.
